Returns & Exchanges

We want you to love your Pooky pieces as much as we do, which is why we offer a 30-day hassle-free return window for all items in their original condition. Whether a lamp shade doesn't fit your decor or a light isn't quite right, our simple process ensures your home styling remains stress-free.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack With Care

  Carefully repack your items in their original packaging, ensuring all fragile components are secured to prevent damage during transit.

• 3.
  Ship Your Package

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.